After the first visit to your home, if we do not satisfactorily complete installation or can’t resolve a routine issue, we will credit you $20 or give you a free premium channel for three months. We will resolve routine issues in one visit or we’ll credit you $20 or give you a free premium channel for three months. And if we fail to arrive for a scheduled visit during the appointment window, we will credit you $20 or give you a free premium channel for three months.* 3. As a courtesy, we will call you before we arrive at your home. We will always be on time within your 2 hour appointment window or we’ll credit you $20 or give you a free premium channel for three months. Simply return all equipment in good working order and we’ll refund the monthly recurring fee for your first 30 days of service and any charges you paid for standard installation. If you’re not satisfied with these services and wish to cancel for any reason, you can do so in the first 30 days and get your money back. We will give you a 30-day, money-back guarantee on our video, voice or high-speed services. Services and features vary based upon service level.
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